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Shipping & Delivery
Shipping fees will be shown at your checkout. Your order will be processed within the next business day for delivery. Your order will be delivered within 5- 10 business days. We ship everyday except Sunday.
For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day.
Shipping Time
North America
- Shipping time: 5-7 days
Europe
- Shipping time: 7-10 days
Asia
- Shipping time: 3-5 days
Oceania
- Shipping time: 7-10 days
Africa
- Shipping time: 7-10 days
Attention:
The following section outlines the estimated shipping period for your order
Additional Information
Our carriers cannot guarantee safe delivery to certain addresses, so please provide your address and specific details such as street/building numbers, accurate name, phone number, email, etc.
Shipping address limitations
- Please use caution when providing PO.BOX/APO/FPO/DPO addresses for all countries/regions, as delivery to these addresses may result in lost packages and unexpected delays in shipping.
- For specific countries or regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, and European islands and territories, delivery times may be extended. If you want to receive your package faster, please contact customer service to inquire about expedited shipping options, which may require you to pay some additional shipping costs.
Attention
- Please note that Express shipping does not support delivery to PO.BOX/APO/FPO/DPO addresses. Shipping time may be slower for remote islands, and additional fees may apply for remote delivery addresses.
- Depending on local postal delivery conditions, you may need to collect your package from your local post office. Thank you for your patience and understanding.
Failed Delivery Situation
- We are not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided, such as order address/contact number/recipient name. In this case, we cannot refund your order.
- If you find that your order information is incorrect, please contact us at care@mysunnystep.com as soon as possible before shipment and provide your order number and correct information.
- Due to unforeseen delays or slight delays in providing tracking details in the transportation process of some carriers, we appreciate your patience and understanding. Ensuring your order is delivered as soon as possible is our top priority.
- Shipping time does not include order processing time. Please check your Order Details page for more information on your order.
- During peak shopping seasons, unexpected delays may occur during shipping. Thank you for your understanding.