We offer free shipping in Singapore for any purchase. Your order will be processed up to 2 business days to be ready for delivery. Your order will be delivered within 1 – 3 business days.
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Singapore.
For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 2 business days.
Exchanges and Returns
We are pleased to accept timely returns or exchanges of unused, unworn, unwashed, unaltered and undamaged items within 14 days from the date you received your order for all orders made in Singapore. We work on a case by case basis for international exchanges and returns. Any product returned outside of the 14-day return policy are at the discretion of The Balance Company. Items purchased with promotional codes and sales items are not eligible for return or exchange. Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials. Any product that is returned without all original packaging and accessories, including the box, menu, coupons/vouchers, and all other items originally included with the product at the time of delivery shall not be eligible for refund.
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to call at +65 84205238 or email firstname.lastname@example.org and let the representative know the details of your package.
You are responsible for postage costs of returned or exchanged items. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund. If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned product.
Our preferred return address is the listed pop-up location on our website during the period of the return.
Alternatively you can mail it to our warehouse below. Please always text us or email us first before you return or exchange any items.
The Balance Company Pte. Ltd.
Block 24 Boon Lay Way #01-68
TradeHub 21, Level 2
Here is the return process:
- Whatsapp us at +65 8420 5238 or email email@example.com to return your shoes.
- Pack the item and your completed returns form in its original packing material
- Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 10 working days from dispatch date for local orders, or 20 working days for international orders.